Aftersales and Service Representative

Are you interested in improving our Customers’ Experience as Aftersales and Service Representative?

Then you might just be the person we are looking for.

Who are you?

You are a real technical problem-solver; supportive, hands-on and customer-oriented. You are full of energy and have a desire to work in a dynamic environment in a young team. Where your voice will be heard and you can help shape the team as well.

Your skills:

• Affinity with smart lighting (IoT) controls and software

• Engineering/electrical education background (MTS or HTS)

• Technical expertise in electrical equipment or electronics

• At least 3 years aftersales and/or technical experience in an international setting

• Strong team worker, with good communication, and the ability to interact with a variety of different parties (customers, sales team, product management, HQ, etc.), and can independently visit projects and troubleshoot

• Fluent in English (spoken and written)

This gives you an edge:

• Familiar with lighting in B2B sector

• Knowledge of Salesforce

• Knowledge of SAP systems

• Can speak Dutch and/or Chinese

Who are we?

We are a Global lighting brand active in over 70 countries. By becoming part of our energetic team, you can help us reaching our goals in an environment that is more than just a company. Are you unstOPPLEble like us? Then you are the person we are looking for!

What else?

You are offered a fulltime job in a passionate, fast growing company. This position is based at our European headquarter office in Eindhoven, The Netherlands. You will start in a team where we help each other out and are passionate to strive for the same goal.

Yes, I want this job!

For more information about this job vacancy, please reply by email: hreurope@opple.com.

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What will you be doing?

Your responsibilities:

• Manage and improve total issues claims process in Europe

• First point of contact for Customer Claims for software and hardware issues

• Assessment and investigation of technical claims, including customer onsite visits, where deemed necessary.

• Work closely with sales team and involved parties to solve customer problems in a fast and cost-efficient way.

• Work closely with Quality and (Customer) Service teams in Headquarter to improve product quality, manage product and software system risks, and prevent product and software/system issues.

• Operational management of rework actions and maintenance of spare parts

• Operational management of warehouse stock holds while mitigating quality issues

• Cooperation with product management on technical issues and new product development

• Document and report technical complaints and After-sales statistics for all product categories

• Monitoring of failure rates for products in the market and taking responsive reactions

• Providing of regular transparent budget overviews to management

Application Process
To apply, please submit the following:

• English CV/resume

• English Cover letter

Applications are reviewed regularly. Promising candidates will be invited to discuss potential opportunities.

** Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to!